KI MEDIA PTY LTD POLICIES

 

CUSTOMER SERVICE POLICY

Ki Media Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are represented correctly and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

PRIVACY POLICY

Ki Media Pty Ltd A.C.N. 003 471 038 (and its subsidiaries and other related entities) respects the privacy of personal information that it collects and is committed to managing that information in a responsible manner.

Ki Media Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with occasional invitations to our upcoming events and to personalise your experience with us; that’s all. Ki Media Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Ki Media Pty Ltd only last while youre browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised customer experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Ki Media, like other companies operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 which governs the way we collect, use, disclose, secure and otherwise manage your personal information. Protecting personal information provided to us is important. We will take all reasonable steps to ensure, to the fullest extent possible, that our agents and service providers are aware of ours and their respective obligations under this Privacy Policy.

If you disclose personal information to third parties this policy will not apply and you will be subject to the privacy policy of that third party. We encourage you to check our website regularly for any updates to the Privacy Policy.

 

SECURITY POLICY

When purchasing from Ki Media Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre infoatkimedia.com.au

 

PRICING POLICY

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of November 2011.

REFUND POLICY

 

Disclosures & Risk Disclaimer

Disclosures

Ki Media Pty Ltd (ABN 16003471038) also trades as PitchWise.

All information contained on this website is of the nature of general information only and must not in any way be construed or relied upon as financial or personal financial advice.

Risk Disclaimer

Neither Ki Media Pty Ltd, nor their officers, employees or agents, will accept any liability for loss or damage howsoever caused, whether accidental, consequential, direct or indirect, as a result of reliance on, or misuse of, the information contained herein.